Last updated: September 8, 2026
Roo & Thread accepts eligible return requests submitted within 7 calendar days of confirmed delivery.
Before sending a return
Email support@rooandthread.com or use our Contact page before mailing anything back. Include your order number, the item you want to return, and the reason for the return. Do not send a product to the address printed on the original package unless Roo & Thread specifically tells you to do so.
Return eligibility
Eligible items must be unused, unworn, unwashed, unaltered, and in their original condition with original tags and packaging when applicable. If a return is approved, we will provide the correct return destination and instructions. Approved returns should be shipped within 7 calendar days after authorization.
Non-returnable items
Where permitted by law, gift cards, personalized or custom-made items, items marked final sale, and products that cannot be returned for health, hygiene, or safety reasons after opening or use are not eligible for return.
Incorrect, damaged, defective, or missing items
If an item arrives damaged, defective, incorrect, or appears to be missing, contact us within 7 calendar days of delivery. Include your order number and photographs when relevant so we can review the issue and arrange the appropriate resolution.
Return shipping and refunds
For eligible customer-choice returns, return shipping is generally the customer's responsibility unless otherwise stated. After an authorized return is received, we will review it within 5 business days. Approved refunds are issued to the original payment method; your bank or payment provider may require additional processing time.
Multiple fulfillment partners
Items from different brands may require different return destinations. Contact us first so we can provide the correct instructions for each item.
For the complete terms governing returns and refunds, please review our Refund Policy. Questions can be sent to support@rooandthread.com.